Support

Account & sign-in

• Signing in. Sign-in is handled by Clerk, our authentication provider. Use Sign in for Agentic Data Mining, or the PeptideIQ sign-in page for PeptideIQ.
• No sign-in email? Check spam and promotions folders, make sure you're using the same address you signed up with, and wait a minute before asking for another code. Still stuck — email us.
• PeptideIQ access is tied to your store. If a teammate needs access, or you changed the email you use, write to us from the store's existing account email and we'll update it.
• API keys (dataset subscriptions) live under Account > Keys. You can rotate a key yourself; the old key keeps working for 24 hours so nothing breaks mid-change.
• We will never ask for your password, a sign-in code, or a full card number by email. If a message claiming to be us does, don't reply — forward it to support.

Billing

All plans are self-serve subscriptions. Card payments are processed by Stripe through Clerk Billing; we never see or store your full card number. Invoice or bank-transfer billing is available on request for annual and institutional plans — email us.

How does renewal work?

Subscriptions renew automatically at the end of each billing period — every month or every year, whichever you chose — at the plan price in effect, charged to the payment method on file, until you cancel. Prices exclude any sales tax that applies where you are.

How do I upgrade, downgrade or cancel?

Yourself, in your account, any time — no call, no email needed.

• PeptideIQ: Account > Plan & billing.
• Agentic Data Mining datasets: Account > Billing to change plan; Account > Profile > Close account to cancel.

When does a cancellation take effect?

At the end of the period you've already paid for. You keep full access until then, and you won't be charged again. Downgrades work the same way: the lower plan starts at your next renewal. Upgrades take effect as shown at checkout.

Where are my receipts?

A receipt is emailed after each payment. Need a formal invoice with your company details? Email us.

A payment failed.

Update your card in the billing page of your account. Failed payments are retried automatically; if one still can't be collected, paid features pause until it is. Nothing is deleted when that happens.

Refund policy

• Monthly plans: cancel any time and you won't be charged again. We don't give partial refunds for the rest of a month you've started.
• Annual plans: if you cancel within 14 days of your purchase or of an annual renewal, we'll refund the unused part of the year, prorated by month. After 14 days, the plan runs to the end of the year you paid for and doesn't renew.
• Our mistakes: if you were charged in error — a duplicate charge, a charge after you cancelled — we refund it in full. Email us within 60 days of the charge.

To ask for a refund, email support@agenticdatamining.ai from your account email. Refunds go back to the original payment method; your bank may take 5–10 business days to show them. Nothing here limits any refund right you have under the law where you live.

Free trials

• 30-day free trial, no card required, on plans where a trial is offered. Because there's no card on file, a trial never turns into a charge by itself — you choose a paid plan only if you want to keep going.
• Founding trials (for example, the PeptideIQ founding offer for the first 10 stores) run for the length stated in the offer, with the founding price locked as described there.
• When a trial ends without a paid plan, paid features stop. Your account and settings stay, so you can pick up where you left off.

Data questions & corrections

• Public-record datasets are served as filed by the issuing source, with source identifiers attached. If a record looks wrong, email us the dataset, the record's source ID and what you expected; we'll check it against the source and tell you what we find. Errors made by the original filer have to be fixed at the source.
• The Peptide Index (prices, stock and trust ratings on peptidepricehistory.com): use the corrections form. Every correction is reviewed against evidence. A PeptideIQ subscription never changes a store's trust rating, ranking or the prices shown on The Peptide Index.
• Coverage or a dataset you need? See the catalog and coverage pages, or email us.

Service status

Live health for the datasets and servers is on the status page. If something is down that the status page shows as up, tell us — that's a bug in two places.

Security & privacy

• Report a vulnerability to support@agenticdatamining.ai with "Security" in the subject. Please don't access other customers' data or disrupt the service while testing; we'll acknowledge your report within 2 business days.
• Think a key leaked? Rotate it in your account right away, then email us.
• Privacy requests (a copy of your data, or deleting it) go to privacy@agenticdatamining.ai. See the privacy policy.

The rules for using the service are in the terms of service and the acceptable use policy.